Our Services
Reliable, Scalable Business Support — When and How You Need It
At Synergy Outsourcing, we specialise in providing tailored admin and customer support that frees up your internal resources and helps your business run smoothly. Whether you're a solo operator or a growing enterprise, we plug in where it counts.
We act as an extension of your team — minus the overhead. Let us take care of the admin and customer contact work, so you can focus on growing your business.
Admin Support Services
(Ideal for businesses needing behind-the-scenes operational help)
Data entry and records management
Document formatting and digital filing
Email and calendar management
Bookkeeping and payroll assistance
Invoice generation and expense tracking
CRM data updates and reporting
HR admin (onboarding, policy documents, compliance tracking)
Inventory and supplier management
Travel planning and itinerary management
Internal workflow and SOP documentation
PowerPoint and report preparation
Call Centre Support Services
(Customer-facing support with a professional, friendly tone)
Inbound and outbound calls
Appointment scheduling and reminders
Call overflow and after-hours support
Warm lead follow-ups
Customer service and complaint resolution
First-level tech/helpdesk support
Client satisfaction and feedback calls
Event and webinar registration support
Order taking and product support
Scripted call handling for campaigns
Escalation tracking and call logging
Virtual Team Solutions
(Your remote workforce, fully managed by us)
Dedicated virtual assistants
Part-time or full-time support staff
Custom training to match your systems
Performance monitoring and quality assurance
Daily reporting and communication logs
Multilingual support teams (if applicable)
Flexible contracts (scale up or down anytime)
End-to-end onboarding and setup support
Ongoing training and skills development
Direct Slack/Teams/Zoom integration