Our Services

Reliable, Scalable Business Support — When and How You Need It

At Synergy Outsourcing, we specialise in providing tailored admin and customer support that frees up your internal resources and helps your business run smoothly. Whether you're a solo operator or a growing enterprise, we plug in where it counts.

We act as an extension of your team — minus the overhead. Let us take care of the admin and customer contact work, so you can focus on growing your business.

Admin Support Services

(Ideal for businesses needing behind-the-scenes operational help)

  • Data entry and records management

  • Document formatting and digital filing

  • Email and calendar management

  • Bookkeeping and payroll assistance

  • Invoice generation and expense tracking

  • CRM data updates and reporting

  • HR admin (onboarding, policy documents, compliance tracking)

  • Inventory and supplier management

  • Travel planning and itinerary management

  • Internal workflow and SOP documentation

  • PowerPoint and report preparation

Call Centre Support Services

(Customer-facing support with a professional, friendly tone)

  • Inbound and outbound calls

  • Appointment scheduling and reminders

  • Call overflow and after-hours support

  • Warm lead follow-ups

  • Customer service and complaint resolution

  • First-level tech/helpdesk support

  • Client satisfaction and feedback calls

  • Event and webinar registration support

  • Order taking and product support

  • Scripted call handling for campaigns

  • Escalation tracking and call logging

Virtual Team Solutions

(Your remote workforce, fully managed by us)

  • Dedicated virtual assistants

  • Part-time or full-time support staff

  • Custom training to match your systems

  • Performance monitoring and quality assurance

  • Daily reporting and communication logs

  • Multilingual support teams (if applicable)

  • Flexible contracts (scale up or down anytime)

  • End-to-end onboarding and setup support

  • Ongoing training and skills development

  • Direct Slack/Teams/Zoom integration